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Product Description
How to become Customer Driven Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains: The 'Boomerang Principle' (bringing the customer back) How to get the feel of the market place How to listen effectively to the customer Customer panels Why you should increase the number of complaints How to introduce fun and surprise into business. An essential handbook for managers, company directors, employees and students
This book is second hand, and while you may not get the same publication/version/reprint/edition shown in the picture it will be the same author and title.
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All of our books are in very good condition.
Please be aware that there will be a sticker with an identifying number on the spine of this book.
